Thank you for shopping at eGALLERi. We provide original works of art, unique goods and services from our artists and designers. All items from eGALLERi are backed by high quality materials and reliable production.
All eGALLERi items are original works of art and handmade thus they can sometimes need repair or you may need to exchange your item for a different size. If you are not entirely satisfied with your purchase, it is easy to exchange or refund. See our policy below and submit a request for return/exchange and we will try our best to meet your request.
Love the item but need a different size, color or pattern? You are welcome to make an exchange as long as it is in stock.
Just send the original package with original label back to our return center. Once you email us the return proof, we will issue the refund to your original payment method within 3 business days. If you ship the item(s) back without notifying us the return information by email, we will process the refund in 3 weeks after receiving the package.
Returns & Exchanges Policy
- Items can be returned or exchanged within 30 days from the delivered date.
- Items received should be unused, undamaged and in original package with original labels.
- Return shipping fee is paid by buyer.
- Items that do not meet these criteria will not be considered for return.
Making Returns or Exchanges
- Please submit a Return/Exchange request by using the eGALLERi Returns and Exchanges Form.
- Pack it up CAREFULLY. After submitting the return/exchange request online, you will receive Authorization and Return Address by email in 24 hours.
- Place your item(s) in original bag with original label and packing slip in a securely sealed shipping package.
- Send return parcel to eGALLERi , Attn: Returns | 3800 American Blvd. West, Suite 1500 | Minneapolis, MN | 55431 and email us the return proof, such as tracking number, copy of shipping receipt, picture of return package.
- You will receive the refund in 3 business days or have an exchanged order after we receive the return proof and package.
NOTE: Please allow 3 to 5 business days for package transit, plus an additional 3 to 5 business days for processing after receipt at our Fulfillment Center.
We will email you once we process your refund or exchange.
We offer full refund if your eGALLERi item has not been shipped and is cancelled within 24 hours of your purchase. We will not accept an order cancellation request if the your eGALLERi item(s) have been shipped.